
Office Update

New Guidelines, New Practice
Following the Government’s advice and in order to minimize the risk to staff and the wider community, we will be moving to a restricted operation model as of 24th March 2020. This will initially run until 24th April 2020.
During this time the majority of staff will be required to work remotely.
All the correspondence needs to be carried out via Email or our website unless it is emergency.
All the maintenance job will be postponed unless it is emergency.
Our operating time will be from 10:00 – 16:30pm Monday to Friday during this period until further notice
Kind regards and stay safe
Posted on 19.03.2020
Dear Tenants:
We are aware that many have already departed or currently planning to depart this week, for home destinations in the UK and around the world.
We are also aware that many of you are staying and following the government’s guidelines closely.
Times like these can bring out the best and worst in people. While some will be looking out for vulnerable relatives and friends we also know a small minority will be looking to profit from worry and concerns at this unprecedented time.
Therefore, we would appreciate if you can read the notices below and take actions if necessary
For those households who have departed or planning to depart, can you please let us know what period the property will be empty so we make sure we carry out regular checks on your property.
There are 5 things you need to know:
In recent weeks they’ve seen reports about coronavirus-themed phishing emails attempting to trick people into opening malicious attachments or revealing sensitive personal and financial information.
One tactic used by fraudsters is to contact potential victims over email claiming to be able to provide a list of coronavirus infected people in their area. In order to access this information, the victim needs to click on a link, which leads to a malicious website, or is asked to make a payment in Bitcoin.
People have also made purchases and paid money from online sellers that have never arrived.
The number of these reports are expected to rise as the virus continues to spread across the world.
Please share the below crime prevention advice with friends and family members so fraudsters cannot profit during this time.
If you feel you have been targeted please contact your local Police
For those households who are staying on:
There are 6 things you need to know:
In recent weeks they’ve seen reports about corona virus-themed phishing emails attempting to trick people into opening malicious attachments or revealing sensitive personal and financial information.
One tactic used by fraudsters is to contact potential victims over email claiming to be able to provide a list of coronavirus infected people in their area. In order to access this information, the victim needs to click on a link, which leads to a malicious website, or is asked to make a payment in Bitcoin.
People have also made purchases and paid money from online sellers that have never arrived.
The number of these reports are expected to rise as the virus continues to spread across the world.
Please share the below crime prevention advice with friends and family members so fraudsters cannot profit during this time.
We are also aware that there may be incidents that are not being reported to the Police.
If you feel you have been targeted please contact Police via Live Chat at west-midlands.police.uk
Finally we know that with an ever changing picture of the spread of Coronavirus you have concerns or questions
and will be looking for the latest information. We recommend that you visit the NHS website or Gov.uk for the
latest detailed advice and guidance on the response to Coronavirus.
Although our office is now closed to public, but we will still be operating and everyone in the team will try our best to make sure everyone can go through this very difficult period together.
Updated on 17.03.2020
The government body of letting agency and estate agency ARLA has issued guidelines for all companies involved in the property industry. We will list the guidelines below for your information
Maintenance team will only attend if the maintenance issues are essential and urgent. We will provide prior notice to the tenants. Disposable gloves and face masks will be provided to maintenance team during the visit. All the contractors and workmen will be checked before they enter into property re: contact history, travel history, personal welfare, any flu-like symptoms. All the tenants need to inform us in advance the following: Whether you had any flu-like symptoms, whether you had any contact with anyone with symptoms.
For non-essential maintenance issues: it will either be re-scheduled, or the residents will be sent a quick-fix video guide. Unless other prior agreements have been reached.
We will offer photos or video viewings if it is possible to do so.
If an accompanied viewings need to be carried out, we will make reasonable, regular checks before carrying out or hosting viewings. Questions will be involved: if they have returned from an impacted area, have a high temperature or a recent dry cough or have had any contact with anyone with symptoms. We will also ask applicants or potential tenants/ buyers the same questions as well.
For household that is in self-quarantine, our maintenance team and viewing team will not be visiting the property within the 14 – day quarantine period. We will be contacting you after the quarantine period ended.
For more information, please refer to Government’s guideline as follows:
https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19/support-for-those-affected-by-covid-19
Business as usual, with some changes
Dear Customer,
Further to the press conference yesterday by Boris Johnson. We have made a decision to close the office
to the general public, for the foreseeable future. We will update you when we have further information.
We will still be operational in the office, but as protection to both yourselves and our staff, any maintenance issues,
need to reported via our website. Our telephones will still be in operation for emergencies.
May I take this opportunity to remind you all to take heed of the advice given by Chief Medical Officer, Chris Whitty,
in order to protect yourselves.
My staff at Mason Knight Properties wish you all the best in the coming weeks. Be assured that we are still here to
help you in any way we can.
Regards
Dr Adrian Mason
Please follow the government advice on NHS Website
COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.
These pages are for the public. There is coronavirus information for health professionals on the NHS England website.
Stay at home for 7 days if you have either:
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you’re staying at home.
Read our advice about staying at home.
Only call 111 if you cannot get help online.
Because it’s a new illness, we do not know exactly how coronavirus spreads from person to person.
Similar viruses are spread in cough droplets.
It’s very unlikely it can be spread through things like packages or food.
wash your hands with soap and water often – do this for at least 20 seconds
always wash your hands when you get home or into work
use hand sanitiser gel if soap and water are not available
cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
put used tissues in the bin immediately and wash your hands afterwards
try to avoid close contact with people who are unwell
do not touch your eyes, nose or mouth if your hands are not clean
There is currently no specific treatment for coronavirus.
Antibiotics do not help, as they do not work against viruses.
Treatment aims to relieve the symptoms while your body fights the illness.
You’ll need to stay in isolation, away from other people, until you have recovered.
Useful links https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
Every year brings additional changes to legislation, taxation and the wider property market that landlords must stay on top of, and 2020 is no exception. Increased regulation, changes in buy to let tax relief and an unsettled market combine to make being a landlord more challenging than it can sometimes look from the outside.
The Government has announced its intention to introduce a Renters’ Reform Bill, which it says will abolish the use of ‘no fault’ evictions, improve the possession process for landlords, and introduce a lifetime deposit, along with measures to expand the database of rogue landlords and letting agents. Exact timings for these changes are not yet clear.
But there are a number of legal changes that will take effect in 2020, as well as some interesting events. From the imminent introduction of minimum energy efficiency standards (MEES) to changes to tax relief, here are some key dates for the 2020 calendar that every landlord/investor should be aware of.
The Secretary of State announced a revision of the Model Tenancy Agreement for assured shorthold tenancies in the private rented sector on 4 January. The revision is intended to make it easier for tenants with pets to find landlords who will accept them.
It removes restrictions on responsible tenants with pets and encourages landlords who use the Model Tenancy Agreement to offer greater flexibility in their approach to pet ownership. We should get a Trading Standards announcement on pet rents shortly and a revised Model Tenancy Agreement will be published on Gov.uk.
When it was implemented on 20 March last year, the Act applied only to new tenancies, including renewals. From 20 March 2020, it will apply to all private and social periodic tenancies that existed before 20 March 2019.
The only exception to this are tenancies that are on a fixed term that began before 20 March 2019 – the Act won’t apply in these few cases until the end of that fixed term.
Replacing the existing fitness for human habitation clauses in the Landlord and Tenant Act 1985, this legislation applies to all human habitation tenancies lasting up to seven years.
Essentially, it exists to protect tenants and ensure their property is fit for purpose – and allows them to take legal action should this not be the case. Find out whether you are compliant.
Landlords should be familiar with the minimum energy efficiency standards (MEES) that came into effect in April 2018.
This states that new tenancy agreements and renewals (other than some HMOs, such as bedsits), must have an energy performance certificate (EPC) rating of E or above.
The phasing in of new buy to let mortgage tax relief laws began in 2017-18, with landlords having been required to change the way they declare rental income since April 2017. This has led to increased tax bills – and the rise is set to continue.
In the 2019-2020 tax year, landlords were only able to claim 25 per cent mortgage tax relief, down from 50 per cent the year before and 75 per cent the year before that. In 2020-21, landlords won’t be able to claim any tax relief on mortgage interest payments at all.
Instead, from April 2020, landlords will receive a 20 per cent tax credit on their interest payments. This will impact those in the higher tax bracket, which could now include landlords who will have to declare the rental income that they previously used for interest payments.
Changes to private residence relief from April 2020 will mean that landlords will lose nine months’worth of capital gains tax relief when they come to sell. Currently, landlords can claim private residence relief for the whole time they lived in a property before they let it out, in addition to an extra 18 months after moving out. This final exemption period will be reduced from April to the time they lived in the property plus just nine months after the property has been vacated.
Landlords who rent out a property that was once their main home currently receive £40,000 worth of lettings relief. From April, only landlords who share an occupancy with their tenants will be able to claim. From April 2020, the deadline for payment of the capital gains tax bill will also change: from 31 January in the year after the tax year the landlord made the sale, to within 30 days of the completion of the sale.
Landlord Law is an annual event for landlords, letting agents and anyone working in the private rented sector. It’s a great opportunity to get up to date with all the legislative changes that have taken place over the last few years and that are planned for 2020. Suzy Hershman, Head of Dispute Resolution at mydeposits will be providing a deposit update and Paul Shamplina will be talking about current eviction issues.
The Tenant Fees Act, which came into force in England in June 2019, will be extended to cover all existing tenancies in June 2020. Read our Tenant Fees Act FAQs for more guidance on permitted fees and the impact of the Act on deposits. The Residential Landlords Association (RLA) has provided more information on the latest situation in Wales.
The EU-UK political declaration agreed as part of Boris Johnson’s Brexit deal, says a summit should take place in June so that Britain and the EU27 can assess the progress of the talks.
Although Mr Johnson has pledged not to request an extension of Britain’s transition period, June is the final opportunity to do so.
Brexit could bring about changes in regulations for overseas buy to let property investors, it could also mean greater challenges for foreign tenants looking to rent a property.
In the meantime, the Government has reassured landlords and letting agents that they should continue with Right to Rent checks on EU nationals in the run-up to the introduction of a points based-system. The new immigration rules won’t affect Right to Rent until 31 June 2021.
Landlords are already required to make sure that the wiring and appliances in their properties are safe, but from July it will be a legal requirement for private landlords to have their electrical installations inspected every five years and provide safety certificates to tenants and their local authority.
This is an important notice regarding your privacy and the way in which MasonKnight Properties (referred to as “we”, “our”, “us” in this policy) collects and makes use of your personal data. We want to be open and transparent with you, and therefore encourage you to contact us if you have any questions about this policy or the ways in which we use your personal data.
This policy applies to our applicants, prospective tenants, tenants, business contacts (i.e. contractors), suppliers and clients. We take our privacy responsibilities seriously and are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of applicable privacy legislation, the data controller is MasonKnight Properties, 201B Tiverton Road, Selly Oak, B29 6DB. Questions regarding this policy should be directed to our Data Protection Compliance Manager who can be contacted at dataprotectionofficer@masonknightproperties.com. The Data Protection Compliance Manager is responsible for ensuring compliance with relevant data protection legislation and with this policy. Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to the Data Protection Compliance Manager.
We may collect, store and use personal data about you (referred to throughout this privacy policy as personal information):
Applicants, Prospective tenants, tenants
Business contacts, suppliers
Clients
Contractors and Suppliers
Generally
We will only use your personal information when the law allows us to. When we use your personal information, we must have a legal ground for doing so. The following are (amongst others) the legal grounds by which we can use your personal information:
More specifically, we will use your personal information in the following circumstances:
Applicants, Prospective tenants, tenants:
Business contacts, suppliers
Clients
Contractors and Suppliers
Generally
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We require third parties to respect the security of your personal information and to treat it in accordance with the law. For example, where we instruct third party service providers, we carry out due diligence on those providers to ensure they treat your personal information as seriously as we do.
We may share your personal information with the following types of third parties:
How long will we use your personal information for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for. We assess the appropriate retention period for different information based on the size, volume, nature and sensitivity of that information, the potential risk of harm to you from unauthorised use or disclosure of that information, the purposes for which we are using that information, applicable legal requirements for holding that information, and whether we can achieve those purpose(s) through other means.
Applicants, prospective tenants, tenants
Business contacts and suppliers
The period we keep your personal information depends on a number of circumstances. For example:
Clients
Contractors and Suppliers
Generally
Electronic versions of your personal information are stored on servers in the UK. Where we use third party service providers to assist us, your personal information may also be stored in accordance with their practices and procedures. We require third parties to respect your personal information and to treat it in accordance with the law.
Your rights in connection with your personal information
Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our Data Protection Compliance Manager in writing using the contact details set out at the beginning of this privacy policy.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access any personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to another person who has no right to receive it.
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Compliance Manager in writing using the contact details set out at the beginning of this privacy policy. Once we have received notification that you have withdrawn your consent, we will no longer process your personal information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so.
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as providing you with our products or services), or we may be prevented from complying with our legal obligations .
You have the right to make a complaint if you wish to do so. The organisation with oversight of our processing is the Information Commissioner’s Office, which can be contacted in writing at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone (0303 123 1113) or by e-mail (casework@ico.org.uk).
We may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately. Any changes we make to our privacy policy will be posted on this page and, where appropriate, notified to you.
Last updated May 2018
The Government has proposed detailed regulations for enforcing mandatory five-year electrical safety checks in the private rented sector from July this year.
The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 were laid in Parliament yesterday. They require approval from both the House of Commons and the House of Lords before they come into force.
We have written to the Government to highlight unintended consequences that could arise from the current definition of the electrical safety standards. As it stands, the current draft could mean that almost all properties will not meet the new standards and properties built before mid-2019 will need to perform unnecessary installation work. Our proposals, also stress the need to ensure that there are enough qualified people to do the work.
New requirements for mandatory electrical safety checks
The draft regulations propose that, from 1 July 2020, all new private tenancies in England will need to ensure that electrical installations are inspected and tested by a qualified person before the tenancy begins. The landlord will then need to ensure that the installation is inspected and tested at least every five years – and more often if the most recent safety report requires it.
For existing tenancies, an electrical safety test will need to be carried out by 1 April 2021, with regular tests following this as outlined above.
The regulations will apply to all properties across the private rented sector, including houses in multiple occupation (HMOs), although lodger arrangements where the tenant shares accommodation or amenities with the landlord or their family are excluded. These regulations will replace the existing requirements for HMOs regarding electrical installation testing and inspection.
A ‘qualified person’ for the purposes of these regulations is a person competent to undertake the inspection and testing required and any further investigative or remedial work in accordance with the electrical safety standards.
Local authorities can impose a financial penalty of up to £30,000 for a breach of the regulations. Where there are multiple breaches, the local authority can impose multiple penalties.
Electrical safety reports
Once the electrical installation has been tested, the landlord must:
For new tenancies, the landlord must:
Remedying any faults
If the electrical safety report identifies a fault or potential fault, which the landlord must either investigate further or repair, the landlord must ensure further investigations or repairs are completed by a qualified person within 28 days of the inspection, or within the timeframe set out in the report if this is shorter.
Following these further investigations or repairs, the landlord must ensure they receive written confirmation that these have been carried out and that either the electrical safety standards are met, or further work is required.
This confirmation must be supplied to each existing tenant and to the local housing authority within 28 days of the work being undertaken, along with the original report identifying further work is required.
This process must be repeated until the electrical installation is found to be compliant.
Enforcement
If a landlord breaches the above requirements, the local authority has a duty to act. Where urgent works are not required, the local authority must serve a ‘remedial notice’ on the landlord. This must be served within 21 days of the local authority deciding it has reasonable grounds to act. The landlord will have 28 days from the date of service of the notice to take the action outlined, or must make written representations within 21 days if they disagree with the notice.
Once the landlord has made written representations, the remedial notice is suspended until the local authority responds – which must be within seven days. If the local authority confirms the notice, the suspension ceases, and the landlord has 21 days to comply with the requirements.
If the tenants of the property refuse access to the landlord for these remedial works, the landlord will not be considered to have breached this duty purely because they have not brought legal proceedings to access the property.
If the landlord does not undertake the remedial works, the local authority can access the property with the tenants’ permission to remedy the issue. The local authority must serve notice to the landlord informing them of this action – to which the landlord can appeal to the First-tier Tribunal. Local authorities can also recover costs reasonably incurred from the landlord.
Where urgent remedial works are required and the landlord has not undertaken these, the local authority can arrange for the works to be undertaken. The local authority must inform the landlord within seven days of the works commencing.
For more information, please refer to