Posted on 19.03.2020
Dear Tenants:
We are aware that many have already departed or currently planning to depart this week, for home destinations in the UK and around the world.
We are also aware that many of you are staying and following the government’s guidelines closely.
Times like these can bring out the best and worst in people. While some will be looking out for vulnerable relatives and friends we also know a small minority will be looking to profit from worry and concerns at this unprecedented time.
Therefore, we would appreciate if you can read the notices below and take actions if necessary
For those households who have departed or planning to depart, can you please let us know what period the property will be empty so we make sure we carry out regular checks on your property.
There are 5 things you need to know:
- When you leave the property, please make sure you lock all the doors and windows, set the alarm on, leaving the landing lights on, and set the heating on for frost protection. This would prevent opportunist burglaries or any unnecessary damages.
- Our team will carry out regular checks on the property, to make sure everything is secure and sound, if there is anything of concern, we will let you know as soon as possible.
- If you have any concerns about your property while you are away, please feel free to contact us or report it on the website, we are happy to go around and check the property for you
- West Midlands Police Action Fraud has received multiple reports about fraud linked to Coronavirus. We are therefore asking you to share some crime prevention advice with loved ones to ensure they aren’t tricked by fraudsters taking advantage of people’s worries.
In recent weeks they’ve seen reports about coronavirus-themed phishing emails attempting to trick people into opening malicious attachments or revealing sensitive personal and financial information.
One tactic used by fraudsters is to contact potential victims over email claiming to be able to provide a list of coronavirus infected people in their area. In order to access this information, the victim needs to click on a link, which leads to a malicious website, or is asked to make a payment in Bitcoin.
People have also made purchases and paid money from online sellers that have never arrived.
The number of these reports are expected to rise as the virus continues to spread across the world.
Please share the below crime prevention advice with friends and family members so fraudsters cannot profit during this time.
- Don’t click on links or attachments in suspicious emails
- Do not respond to unsolicited messages asking for personal/financial information
- Install latest software and updates on devices
- If you are looking at making purchases on sites you don’t know or trust then make sure you do research of the company first before making the purchase, ask family and friends for advice
- If you do decide to make payment use a credit card as the majority of credit card providers insure purchases made online
- Keep in contact with your loved ones, especially if elderly or more vulnerable and make sure they are safe and comfortable
- We are also aware of hate crime cases of a racially aggravated nature involving abuse connected to Coronavirus. We are also aware that there may be incidents that are not being reported to the Police.
If you feel you have been targeted please contact your local Police
For those households who are staying on:
There are 6 things you need to know:
- Please let us know who is staying in the house by emailing admin@masonknightproperties.com
- If you are feeling unwell, or have underlying health condition, or if you or anyone in your household has cough or fever you should stay in the house, follow the government self- quarantine rules and keep us informed by emailing admin@masonknightproperties.com, we will be checking on you every 7- 14 days to make sure you are ok. If anyone if the household is showing symptoms of Covid-19, please do let us know. Please note: all the maintenance visits will be suspended during the 14 day quarantine period.
- We have ordered some face masks and they will be arriving in 2 weeks time, we will be giving face masks out to our tenants for FREE if you feel that you are in need of one. Please email us on admin@masonknightproperties.com
- Only essential or emergency maintenance work will be carried out during this period, all the other non-essential work will be suspended until further notice.
- West Midlands Police Action Fraud has received multiple reports about fraud linked to Coronavirus. We are therefore asking you to share some crime prevention advice with loved ones to ensure they aren’t tricked by fraudsters taking advantage of people’s worries.
In recent weeks they’ve seen reports about corona virus-themed phishing emails attempting to trick people into opening malicious attachments or revealing sensitive personal and financial information.
One tactic used by fraudsters is to contact potential victims over email claiming to be able to provide a list of coronavirus infected people in their area. In order to access this information, the victim needs to click on a link, which leads to a malicious website, or is asked to make a payment in Bitcoin.
People have also made purchases and paid money from online sellers that have never arrived.
The number of these reports are expected to rise as the virus continues to spread across the world.
Please share the below crime prevention advice with friends and family members so fraudsters cannot profit during this time.
- Don’t click on links or attachments in suspicious emails
- Do not respond to unsolicited messages asking for personal/financial information
- Install latest software and updates on devices
- If you are looking at making purchases on sites you don’t know or trust then make sure you do research of the company first before making the purchase, ask family and friends for advice
- If you do decide to make payment use a credit card as the majority of credit card providers insure purchases made online
- Keep in contact with your loved ones, especially if elderly or more vulnerable and make sure they are safe and comfortable
- We are also aware of hate crime cases of a racially aggravated nature involving abuse connected to Coronavirus.
We are also aware that there may be incidents that are not being reported to the Police.
If you feel you have been targeted please contact Police via Live Chat at west-midlands.police.uk
Finally we know that with an ever changing picture of the spread of Coronavirus you have concerns or questions
and will be looking for the latest information. We recommend that you visit the NHS website or Gov.uk for the
latest detailed advice and guidance on the response to Coronavirus.
Although our office is now closed to public, but we will still be operating and everyone in the team will try our best to make sure everyone can go through this very difficult period together.