Posted on

change of our maintenance and schedule visits

The Rise of R Rate (COVID-19)

The government body of letting agency and estate agency ARLA has issued guidelines for all companies involved in the property industry.  We will list the guidelines below for your information.

  • Maintenance Visits – Essential and Emergency ONLY

Maintenance team will only attend if the maintenance issues are essential and urgent. We will provide prior notice to the tenants. Disposable gloves and face masks will be provided to maintenance team during the visit. All the contractors and workmen will be checked before they enter into property re: contact history, travel history, personal welfare, any flu-like symptoms. All the tenants need to vacated in the duration of the visits.

For non-essential maintenance issues: it will either be re-scheduled, or the residents will be sent a quick-fix video guide. Unless other prior agreements have been reached. 

  • Valuation and Viewings

We will offer photos or video viewings if it is possible to do so.

If an accompanied viewings need to be carried out, we will make reasonable, regular checks before carrying out or hosting viewings. Questions will be involved:  if they have returned from an impacted area, have a high temperature or a recent dry cough or have had any contact with anyone with symptoms. We will also ask applicants or potential tenants/ buyers the same questions as well. 

For household that is in self-quarantine, our maintenance team and viewing team will not be visiting the property within the 14 – day quarantine period. We will be contacting you after the quarantine period ended. 

For more information, please refer to Government’s guideline as follows: