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Office Closing Period for Christmas and New Year 2023-2024

Dear All,

Hope you are well. As the Christmas holiday period is approaching, we have put this email together for your information; please read through carefully and if you have any questions, don’t hesitate to contact us.


  1. Office Close Period:Our office will be closed for the dates as follows:  25th Dec, 26th Dec 2023, 1st Jan 2024 .

The maintenance team will also be off from 25th Dec 2023 – 1st Jan 2024.  


  1. Security of the property:As your house will be empty for a few weeks, it is required that the last person leaving the house takes pre-cautions such as : locking all the windows and doors, setting the security alarm, and leaving one or two landing lights on to give the impression that someone is at home. 
  2. Heating of the property:December and January are extremely cold periods and properties are prone to frost damage during this time of the year especially when extreme weather hits. Therefore, it is required that you take precautions such as: leave the central heating on a constant low – minimum approximately 16c (62F) – to maintain frost free conditions. Proper precautions would eliminate the chances of frozen, burst pipes or the boiler breaking down during and after the holiday period. If you are on a card meter, please make sure that there is enough credit in the meter to last for the holiday period. If the central heating breaks down due to insufficient credit in the meter, the tenants will be responsible for engineer call out charges. If the central heating breaks down due to frozen pipes, caused by proper precautions not being taken, the tenants will be responsible for engineer call out charges. 
  3. Waste and Recycling:If you will be away for more than 1 week, please remember to do your bins before you go away. Please make sure you don’t leave any food out that would go off during this period. Food source will attract vermin such as rats, mice or other types of pests. We suggest you have a sort out of the food in the fridge before you go as well, because nothing is worse than coming back to a fridge full of food that has gone off, the smell will be very unpleasant.
    If the measures above are taken, then you will have a nice warm house to return to when you are back.

We hope this message helps.

And finally, we wish you a Merry Christmas and Happy New Year.

If you have any questions or need any advice, please don’t hesitate to contact us.


MasonKnight Propertie

201B Tiverton Road

Selly Oak


B29 6DB