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SECOND FOUR-WEEK LOCKDOWN HAS BEEN CONFIRMED

The UK Government has voted in favour of a second lockdown across England starting from tomorrow, 5 November until 2 December.

Under the Health Protection (Coronavirus, Restrictions) (England) (No. 4) Regulations 2020 which underpins the second national lockdown, estate and letting agents and removals firms can continue to work.

The Regulations specifically state that activities relating to the sector are allowed to continue under Exceptions to leaving home:

to undertake any of the following activities in connection with the purchase, sale, letting

or rental of a residential property—

(i) visiting estate or letting agents, developer sales offices or show homes;

(ii) viewing residential properties to look for a property to buy or to rent;

(iii) preparing a residential property to move in;

(iv) moving house;

(v) visiting a residential property to undertake any activities required for the rental or sale of that property;

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change of our maintenance and schedule visits

The Rise of R Rate (COVID-19)

The government body of letting agency and estate agency ARLA has issued guidelines for all companies involved in the property industry.  We will list the guidelines below for your information.

  • Maintenance Visits – Essential and Emergency ONLY

Maintenance team will only attend if the maintenance issues are essential and urgent. We will provide prior notice to the tenants. Disposable gloves and face masks will be provided to maintenance team during the visit. All the contractors and workmen will be checked before they enter into property re: contact history, travel history, personal welfare, any flu-like symptoms. All the tenants need to vacated in the duration of the visits.

For non-essential maintenance issues: it will either be re-scheduled, or the residents will be sent a quick-fix video guide. Unless other prior agreements have been reached. 

  • Valuation and Viewings

We will offer photos or video viewings if it is possible to do so.

If an accompanied viewings need to be carried out, we will make reasonable, regular checks before carrying out or hosting viewings. Questions will be involved:  if they have returned from an impacted area, have a high temperature or a recent dry cough or have had any contact with anyone with symptoms. We will also ask applicants or potential tenants/ buyers the same questions as well. 

For household that is in self-quarantine, our maintenance team and viewing team will not be visiting the property within the 14 – day quarantine period. We will be contacting you after the quarantine period ended. 

For more information, please refer to Government’s guideline as follows: 

https://www.gov.uk/coronavirus
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Staff Training

Just to let you know that our office will be closed for training as follows:

  • Tuesday 27th July 2020 from 14:00 pm to 17:30 pm
  • Wednesday 29th July 2020 from 10:00 am to 14:00 pm
  • Thursday 30th July 2020 from 10:00 am to 14:00 pm
  • Friday 31st July 2020 form 10:00 am to 14:00 pm

Kind Regards,

Mason Knight

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Office Update

New Guidelines, New Practice

Following the Government’s advice and in order to minimize the risk to staff and the wider community, we will be moving to a restricted operation model as of 24th March 2020. This will initially run until 24th April 2020.

 

During this time the majority of staff will be required to work remotely. 

 

All the correspondence needs to be carried out via Email or our website unless it is emergency.

 

All the maintenance job will be postponed unless it is emergency. 

 

Our operating time will be from 10:00 – 16:30pm Monday to Friday during this period until further notice

 

 

Kind regards and stay safe

 

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Important Notes To ALL Tenants

Posted on 19.03.2020

Dear Tenants:

 

We are aware that many have already departed or currently planning to depart this week, for home destinations in the UK and around the world.

We are also aware that many of you are staying and following the government’s guidelines closely.

Times like these can bring out the best and worst in people. While some will be looking out for vulnerable relatives and friends we also know a small minority will be looking to profit from worry and concerns at this unprecedented time.

Therefore, we would appreciate if you can read the notices below and take actions if necessary

For those households who have departed or planning to depart, can you please let us know what period the property will be empty so we make sure we carry out regular checks on your property. 

There are 5 things you need to know:

 

  1. When you leave the property, please make sure you lock all the doors and windows, set the alarm on, leaving the landing lights on, and set the heating on for frost protection. This would prevent opportunist burglaries or any unnecessary damages.
  2. Our team will carry out regular checks on the property, to make sure everything is secure and sound, if there is anything of concern, we will let you know as soon as possible.
  3. If you have any concerns about your property while you are away, please feel free to contact us or report it on the website, we are happy to go around and check the property for you
  4. West Midlands Police Action Fraud has received multiple reports about fraud linked to Coronavirus. We are therefore asking you to share some crime prevention advice with loved ones to ensure they aren’t tricked by fraudsters taking advantage of people’s worries.

In recent weeks they’ve seen reports about coronavirus-themed phishing emails attempting to trick people into opening malicious attachments or revealing sensitive personal and financial information.

One tactic used by fraudsters is to contact potential victims over email claiming to be able to provide a list of coronavirus infected people in their area. In order to access this information, the victim needs to click on a link, which leads to a malicious website, or is asked to make a payment in Bitcoin.

People have also made purchases and paid money from online sellers that have never arrived.

The number of these reports are expected to rise as the virus continues to spread across the world.

Please share the below crime prevention advice with friends and family members so fraudsters cannot profit during this time.

  • Don’t click on links or attachments in suspicious emails
  • Do not respond to unsolicited messages asking for personal/financial information
  • Install latest software and updates on devices
  • If you are looking at making purchases on sites you don’t know or trust then make sure you do research of the company first before making the purchase, ask family and friends for advice
  • If you do decide to make payment use a credit card as the majority of credit card providers insure purchases made online
  • Keep in contact with your loved ones, especially if elderly or more vulnerable and make sure they are safe and comfortable
  1. We are also aware of hate crime cases of a racially aggravated nature involving abuse connected to Coronavirus. We are also aware that there may be incidents that are not being reported to the Police.

If you feel you have been targeted please contact your local Police 

For those households who are staying on:

 

     There are 6 things you need to know:

  1. Please let us know who is staying in the house by emailing admin@masonknightproperties.com
  2. If you are feeling unwell, or have underlying health condition, or if you or anyone in your household has cough or fever you should stay in the house, follow the government self- quarantine rules and keep us informed by emailing admin@masonknightproperties.com, we will be checking on you every 7- 14 days to make sure you are ok. If anyone if the household is showing symptoms of Covid-19, please do let us know. Please note: all the maintenance visits will be suspended during the 14 day quarantine period.
  1. We have ordered some face masks and they will be arriving in 2 weeks time, we will be giving face masks out to our tenants for FREE if you feel that you are in need of one. Please email us on admin@masonknightproperties.com
  2. Only essential or emergency maintenance work will be carried out during this period, all the other non-essential work will be suspended until further notice.
  3. West Midlands Police Action Fraud has received multiple reports about fraud linked to Coronavirus. We are therefore asking you to share some crime prevention advice with loved ones to ensure they aren’t tricked by fraudsters taking advantage of people’s worries.

In recent weeks they’ve seen reports about corona virus-themed phishing emails attempting to trick people        into opening malicious attachments or revealing sensitive personal and financial information.

 One tactic used by fraudsters is to contact potential victims over email claiming to be able to provide a list of coronavirus infected people in their area. In order to access this information, the victim needs to click on a link, which leads to a malicious website, or is asked to make a payment in Bitcoin.

People have also made purchases and paid money from online sellers that have never arrived.

 The number of these reports are expected to rise as the virus continues to spread across the world.

 Please share the below crime prevention advice with friends and family members so fraudsters cannot profit during this time.

  • Don’t click on links or attachments in suspicious emails
  • Do not respond to unsolicited messages asking for personal/financial information
  • Install latest software and updates on devices
  • If you are looking at making purchases on sites you don’t know or trust then make sure you do research of the company first before making the purchase, ask family and friends for advice
  • If you do decide to make payment use a credit card as the majority of credit card providers insure purchases made online
  • Keep in contact with your loved ones, especially if elderly or more vulnerable and make sure they are safe and comfortable
  1. We are also aware of hate crime cases of a racially aggravated nature involving abuse connected to Coronavirus.

        We are also aware that there may be incidents that are not being reported to the Police.

       If you feel you have been targeted please contact Police via Live Chat at west-midlands.police.uk

 

 

Finally we know that with an ever changing picture of the spread of Coronavirus you have concerns or questions        

  and will be looking for the latest information. We recommend that you visit the NHS website or Gov.uk for the  

  latest detailed advice and guidance on the response to Coronavirus.

 

Although our office is now closed to public, but we will still be operating and everyone in the team will try our best to make sure everyone can go through this very difficult period together.

 

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Business As Usual with New Measurements

Updated on 17.03.2020

What does the COVID-19 mean for maintenance and viewings for my property ?

The government body of letting agency and estate agency ARLA has issued guidelines for all companies involved in the property industry.  We will list the guidelines below for your information

  • Maintenance Visits – Essential and Emergency ONLY

Maintenance team will only attend if the maintenance issues are essential and urgent. We will provide prior notice to the tenants. Disposable gloves and face masks will be provided to maintenance team during the visit. All the contractors and workmen will be checked before they enter into property re: contact history, travel history, personal welfare, any flu-like symptoms. All the tenants need to inform us in advance the following: Whether you had any flu-like symptoms, whether you had any contact with anyone with symptoms.

 

For non-essential maintenance issues: it will either be re-scheduled, or the residents will be sent a quick-fix video guide. Unless other prior agreements have been reached. 

 

  • Valuation and Viewings

We will offer photos or video viewings if it is possible to do so.

If an accompanied viewings need to be carried out, we will make reasonable, regular checks before carrying out or hosting viewings. Questions will be involved:  if they have returned from an impacted area, have a high temperature or a recent dry cough or have had any contact with anyone with symptoms. We will also ask applicants or potential tenants/ buyers the same questions as well. 

 

For household that is in self-quarantine, our maintenance team and viewing team will not be visiting the property within the 14 – day quarantine period. We will be contacting you after the quarantine period ended. 

 

For more information, please refer to Government’s guideline as follows: 

 

https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19/support-for-those-affected-by-covid-19

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Office closed to General Public Temporarily

Business as usual, with some changes

Dear Customer, 

 

Further to the press conference yesterday by Boris Johnson.  We have made a decision to close the office

to the general public, for the foreseeable future. We will update you when we have further information. 

We will still be operational in the office, but as protection to both yourselves and our staff, any maintenance issues,

need to reported via our website.   Our telephones will still be in operation for emergencies.

 

May I take this opportunity to remind you all to take heed of the advice given by Chief Medical Officer, Chris Whitty,

in order to protect yourselves.

 

My staff at Mason Knight Properties wish you all the best in the coming weeks.  Be assured that we are still here to

help you in any way we can.

 

Regards

Dr Adrian Mason

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COVID – 19 NHS NOTICES

Please follow the government advice on NHS Website

OverviewCoronavirus (COVID-19)

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

These pages are for the public. There is coronavirus information for health professionals on the NHS England website.

Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

  • a high temperature
  • a new, continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Read our advice about staying at home.

Urgent advice:Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

How coronavirus is spread

Because it’s a new illness, we do not know exactly how coronavirus spreads from person to person.

Similar viruses are spread in cough droplets.

It’s very unlikely it can be spread through things like packages or food.

How to avoid catching or spreading coronavirus

Do

  • wash your hands with soap and water often – do this for at least 20 seconds

  • always wash your hands when you get home or into work

  • use hand sanitiser gel if soap and water are not available

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately and wash your hands afterwards

  • try to avoid close contact with people who are unwell

Don’t

  • do not touch your eyes, nose or mouth if your hands are not clean

Treatment for coronavirus

There is currently no specific treatment for coronavirus.

Antibiotics do not help, as they do not work against viruses.

Treatment aims to relieve the symptoms while your body fights the illness.

You’ll need to stay in isolation, away from other people, until you have recovered.

Government response and action plan

Useful links https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

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10 Key Dates for Landlord & Investors 2020

Every year brings additional changes to legislation, taxation and the wider property market that landlords must stay on top of, and 2020 is no exception. Increased regulation, changes in buy to let tax relief and an unsettled market combine to make being a landlord more challenging than it can sometimes look from the outside.

The Government has announced its intention to introduce a Renters’ Reform Bill, which it says will abolish the use of ‘no fault’ evictions, improve the possession process for landlords, and introduce a lifetime deposit, along with measures to expand the database of rogue landlords and letting agents. Exact timings for these changes are not yet clear.

But there are a number of legal changes that will take effect in 2020, as well as some interesting events. From the imminent introduction of minimum energy efficiency standards (MEES) to changes to tax relief, here are some key dates for the 2020 calendar that every landlord/investor should be aware of.


  1. (TBC) Pet friendly tenancies

The Secretary of State announced a revision of the Model Tenancy Agreement for assured shorthold tenancies in the private rented sector on 4 January. The revision is intended to make it easier for tenants with pets to find landlords who will accept them.

It removes restrictions on responsible tenants with pets and encourages landlords who use the Model Tenancy Agreement to offer greater flexibility in their approach to pet ownership. We should get a Trading Standards announcement on pet rents shortly and a revised Model Tenancy Agreement will be published on Gov.uk.

 

  1. From 20 March 2020 the Homes (Fitness for Human Habitation) Act 2018 will come into force for periodic tenancies in England

When it was implemented on 20 March last year, the Act applied only to new tenancies, including renewals. From 20 March 2020, it will apply to all private and social periodic tenancies that existed before 20 March 2019.

The only exception to this are tenancies that are on a fixed term that began before 20 March 2019 – the Act won’t apply in these few cases until the end of that fixed term.

Replacing the existing fitness for human habitation clauses in the Landlord and Tenant Act 1985, this legislation applies to all human habitation tenancies lasting up to seven years.

Essentially, it exists to protect tenants and ensure their property is fit for purpose – and allows them to take legal action should this not be the case. Find out whether you are compliant.


  1. 1 April 2020: Minimum energy efficiency standards regulations extended

Landlords should be familiar with the minimum energy efficiency standards (MEES) that came into effect in April 2018.

This states that new tenancy agreements and renewals (other than some HMOs, such as bedsits), must have an energy performance certificate (EPC) rating of E or above.


  1. April 2020 (and onwards): Further changes to mortgage interest tax relief

The phasing in of new buy to let mortgage tax relief laws began in 2017-18, with landlords having been required to change the way they declare rental income since April 2017. This has led to increased tax bills – and the rise is set to continue.

In the 2019-2020 tax year, landlords were only able to claim 25 per cent mortgage tax relief, down from 50 per cent the year before and 75 per cent the year before that. In 2020-21, landlords won’t be able to claim any tax relief on mortgage interest payments at all.

Instead, from April 2020, landlords will receive a 20 per cent tax credit on their interest payments. This will impact those in the higher tax bracket, which could now include landlords who will have to declare the rental income that they previously used for interest payments.


  1. April 2020 (and onwards): Changes to private residence relief

Changes to private residence relief from April 2020 will mean that landlords will lose nine months’worth of capital gains tax relief when they come to sell. Currently, landlords can claim private residence relief for the whole time they lived in a property before they let it out, in addition to an extra 18 months after moving out. This final exemption period will be reduced from April to the time they lived in the property plus just nine months after the property has been vacated.


  1. April 2020 (and onwards): Changes to capital gains tax and lettings relief

Landlords who rent out a property that was once their main home currently receive £40,000 worth of lettings relief. From April, only landlords who share an occupancy with their tenants will be able to claim. From April 2020, the deadline for payment of the capital gains tax bill will also change: from 31 January in the year after the tax year the landlord made the sale, to within 30 days of the completion of the sale.


  1. 12 May 2020: Landlord Law Conference

Landlord Law is an annual event for landlords, letting agents and anyone working in the private rented sector. It’s a great opportunity to get up to date with all the legislative changes that have taken place over the last few years and that are planned for 2020. Suzy Hershman, Head of Dispute Resolution at mydeposits will be providing a deposit update and Paul Shamplina will be talking about current eviction issues.


  1. June: Extension of Tenant Fees Act

The Tenant Fees Act, which came into force in England in June 2019, will be extended to cover all existing tenancies in June 2020. Read our Tenant Fees Act FAQs for more guidance on permitted fees and the impact of the Act on deposits. The Residential Landlords Association (RLA) has provided more information on the latest situation in Wales.


  1. June 2020: Brexit stocktaking

The EU-UK political declaration agreed as part of Boris Johnson’s Brexit deal, says a summit should take place in June so that Britain and the EU27 can assess the progress of the talks.

Although Mr Johnson has pledged not to request an extension of Britain’s transition period, June is the final opportunity to do so.

Brexit could bring about changes in regulations for overseas buy to let property investors, it could also mean greater challenges for foreign tenants looking to rent a property.

In the meantime, the Government has reassured landlords and letting agents that they should continue with Right to Rent checks on EU nationals in the run-up to the introduction of a points based-system. The new immigration rules won’t affect Right to Rent until 31 June 2021.


  1. 1 July 2020: Introduction of mandatory electrical safety checks for new tenancies

Landlords are already required to make sure that the wiring and appliances in their properties are safe, but from July it will be a legal requirement for private landlords to have their electrical installations inspected every five years and provide safety certificates to tenants and their local authority.

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MasonKnight GDPR Policy

This is an important notice regarding your privacy and the way in which MasonKnight Properties (referred to as “we”, “our”, “us” in this policy) collects and makes use of your personal data. We want to be open and transparent with you, and therefore encourage you to contact us if you have any questions about this policy or the ways in which we use your personal data.

This policy applies to our applicants, prospective tenants, tenants, business contacts (i.e. contractors), suppliers and clients. We take our privacy responsibilities seriously and are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of applicable privacy legislation, the data controller is MasonKnight Properties, 201B Tiverton Road, Selly Oak, B29 6DB. Questions regarding this policy should be directed to our Data Protection Compliance Manager who can be contacted at dataprotectionofficer@masonknightproperties.com. The Data Protection Compliance Manager is responsible for ensuring compliance with relevant data protection legislation and with this policy. Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to the Data Protection Compliance Manager.

  1. What information do we hold about you?

We may collect, store and use personal data about you (referred to throughout this privacy policy as personal information):

Applicants, Prospective tenants, tenants

  • Personal contact details such as your name, title, address, telephone number, date of birth and e-mail address.
  • Tenancy information (including personal information such as copies of IDs, your National Insurance number, your proof of earnings, your guarantor’s information including IDs, and proof of earnings).

Business contacts, suppliers

  • Contact details such as your name, title, business and personal addresses, and business and personal telephone numbers, and business and personal e-mail addresses.
  • Information that you provide or we collect during our interactions with you or your employer, such as how long we have done business with you or general information of your business

 

Clients

  • Personal contact details such as your name, address, telephone number and e-mail address.
  • Copies of your IDs with your consent
  • Payment information such as Account Name, Account Number and sort code
  • Other personal information provided to us, for example, your registered company’s information

Contractors and Suppliers

  • Personal details such as your name, address, email address, bank account information and telephone number.

Generally

  • If you visit our offices, images and videos are recorded by the CCTV system in operation on our premises.
  • Any personal information you provide to us during your interactions with us.
  1. How will we use your personal information and what is the legal ground we rely on for doing so?

We will only use your personal information when the law allows us to. When we use your personal information, we must have a legal ground for doing so. The following are (amongst others) the legal grounds by which we can use your personal information:

  • Where you have provided us with your consent for us to do so;
  • Where we need to perform the contract we have entered into with you or to take steps to enter into a contract with you;
  • Where we need to comply with a legal obligation to which we are subject;
  • Where it is in pursuit of our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

More specifically, we will use your personal information in the following circumstances:

Applicants, Prospective tenants, tenants:

  • To evaluate and progress your application for tenancy with us – to perform the contract with you or to take steps to enter into a contract with you, and in pursuit of our legitimate interests to verify your suitability for tenancy of the property
  • To carry out right to rent checks – to comply with a legal obligation.

Business contacts, suppliers

  • Your contact details to provide you with information on our products and services. This may include technical information and/or marketing information – in pursuit of our legitimate interests in keeping you informed about our products, services and business updates.
  • us with your consent for us to do so.
  • To provide potential customer samples – in pursuit of our legitimate interests in keeping you informed about our products, services and business updates.

Clients

  • Dealing with your enquiry made– in pursuit of our legitimate interests to ensure your enquiry is dealt with promptly and efficiently.
  • Your contact details to provide you with information on our products and services. This may include marketing information – where you have provided us with your consent for us to do so.
  • To carry out right to rent checks – to comply with a legal obligation.

Contractors and Suppliers

  • Your personal details – in pursuit of our legitimate interests (to facilitate business between you and us).

Generally

  • To ensure our premises are kept secure – in pursuit of our legitimate interests (in ensuring our premises are kept secure and to keep evidence of this).
  • To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes – in pursuit of our legitimate interests (to better understand how people interact with our website and solve any issues it may have).
  • To transfer to third party service providers – in pursuit of our legitimate interests (in credit and income check carried out by legitimate referencing agency or solicitor).
  • To contact you if we wish to use your information for a purpose not set out in this policy – to comply with a legal obligation.
  1. What happens if there is a change of purpose?

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

  1. Which type of third parties might we share your personal information with?

We require third parties to respect the security of your personal information and to treat it in accordance with the law. For example, where we instruct third party service providers, we carry out due diligence on those providers to ensure they treat your personal information as seriously as we do.

We may share your personal information with the following types of third parties:

  • Solicitors and credit referencing company to carry out credit checks
  • Local council, utility providers for bills information relating to the property
  • Government authorised deposit scheme
  • Providers which host our software data and App Data in their data centres (We use servers in the UK. We have put in place standard contractual clauses between these to ensure the transfer of personal data is lawful).
  • Customer relationship management software used during the course of business.
  1. Data retention

How long will we use your personal information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for. We assess the appropriate retention period for different information based on the size, volume, nature and sensitivity of that information, the potential risk of harm to you from unauthorised use or disclosure of that information, the purposes for which we are using that information, applicable legal requirements for holding that information, and whether we can achieve those purpose(s) through other means.

Applicants, prospective tenants, tenants

  • Where your application for tenancy with us is successful, we will provide you with further information as to how we use your personal information during the course of your employment.
  • Where your application for tenancy is unsuccessful, we will keep your personal information and application details, for 6 months.

Business contacts and suppliers

The period we keep your personal information depends on a number of circumstances. For example:

  • Where we have collected your personal information during the course of your and our organisations doing business, we will keep your personal information for as long as this business continues, or for as long as we have a commercial interest in holding your personal information, for example, with a view to doing business in the future.
  • Where you have consented to us using your photograph or logos for marketing purposes for as long as we still have your consent.

Clients

  • If you have consented to receiving marketing information, we will keep your personal information for as long as we still have your consent.

Contractors and Suppliers

  • We will keep your personal information for as long as we and you do business together or for as long as we have a commercial interest in holding your personal information or company information, for example, with a view to doing business in the future.

 

Generally

  • Any data collected through our CCTV system is stored by our building managers.
  1. Where we store your personal data

Electronic versions of your personal information are stored on servers in the UK. Where we use third party service providers to assist us, your personal information may also be stored in accordance with their practices and procedures. We require third parties to respect your personal information and to treat it in accordance with the law.

  1. Rights of access, correction, erasure and restriction

Your rights in connection with your personal information

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request the erasure of your personal information. This enables you to ask us to delete or remove personal information when there is no good reason for us continuing to process it. You also have the right to ask us to stop processing personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our Data Protection Compliance Manager in writing using the contact details set out at the beginning of this privacy policy.

  1. No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

  1. What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access any personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to another person who has no right to receive it.

  1. Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Compliance Manager in writing using the contact details set out at the beginning of this privacy policy. Once we have received notification that you have withdrawn your consent, we will no longer process your personal information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so.

  1. What happens if you fail to provide personal information?

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as providing you with our products or services), or we may be prevented from complying with our legal obligations .

  1. Right to complain

You have the right to make a complaint if you wish to do so. The organisation with oversight of our processing is the Information Commissioner’s Office, which can be contacted in writing at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone (0303 123 1113) or by e-mail (casework@ico.org.uk).

  1. Changes to this privacy notice

We may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately. Any changes we make to our privacy policy will be posted on this page and, where appropriate, notified to you.




Last updated May 2018